JeliBuilt Shipping Protection

JeliBuilt Shipping Protection


Shipping Protection: Peace of Mind for Your Order

 

Your satisfaction is our priority, which is why we offer comprehensive shipping protection on all orders. This covers your package in the unfortunate event that it's damaged / lost in transit or doesn't arrive at its destination. Protection ends upon delivery confirmation and does not cover "porch piracy" or theft after delivery.

 

How to File a Claim

If you experience an issue with your delivery, simply email sales@JeliBuilt.com with your order number. If your item arrived damaged, please include pictures of the damage. Our dedicated representatives will respond within 24 business hours to guide you through the claims process.

 

Important Note for Lost Packages

For packages that are lost or don't arrive, we kindly ask for your patience. We must wait 3-5 business days with no tracking movement after the promised delivery date before a claim can be filed.